Anne Arundel Medical Center
Take the next step in your HIM career!
The career opportunities offered throughout Anne Arundel Medical Center (AAMC) are as unique and diverse as each one of our 4,000+ employees. Explore a career with one of the leading health systems in Maryland. You will find a culture of patient-centered care, intellectual curiosity, and innovation.
Anne Arundel Medical Center is an equal opportunity employer that values diversity and inclusiveness in the workplace including sexual orientation and gender identity.
The Health Information Management (HIM) Operations lead reports to the Manager, Health Information Management and is responsible for ensuring efficient operation of all of the functional areas of the department. The HIM Operations lead is knowledgeable of the work flow in each functional area, creates and maintains department policies and procedures, orients and trains new staff, conducts daily huddles with staff, and tracks and trends metrics for each area including quality and productivity.
The HIM Operations lead is responsible for the scheduling of the team including approval of CLB requests and schedule changes and serves as the first point of escalation for work flow changes, technical challenges, and customer concerns. The HIM Operations lead may be requested to participate in special projects that impact Health Information Management.
Ensures efficient operation of all of the functional areas of the HIM department. The HIM Operations lead is knowledgeable of the work flow in each functional area, creates and maintains department policies and procedures, orients and trains new staff, conducts education and crosstraining for existing staff, conducts daily huddles with staff, and advises HIM Manager of any issues for follow up.
Tracks and trends metrics for each area including quality and productivity. Metrics are evaluated annually for relevance and appropriateness. Quality data, including errors, is tracked by employee and education implemented for any areas where quality is not at 95% or better. Error work queues are monitored and resolved in a timely manner. Productivity data is tracked and trended utilizing reports from various systems and shared with the HIM Manager.
Reviews staffing schedule daily and updates electronically for any schedule change or time off requests. Time off requests from staff are approved in a timely manner and coverage is arranged according to skill set and availability and included in the staffing schedule. Any schedule changes that cannot be accommodated are reviewed with the HIM Manager. Provides coverage for Health Information Management staff roles if other scheduling options are not available.
Establishes and assigns daily work priorities, assesses needs, and ensures daily objectives and stretch goals are established and met in each functional area. Utilizes reports, dashboards, and work queues to monitor levels of work in each area and adjust staffing levels as needed.
Serves as the first point of escalation for work flow changes, technical challenges, urgent requests and customer concerns. Identifies and troubleshoots system issues; escalates technical or system issues for resolution. Addresses safety/engineering concerns in a timely manner and follows all items through to completion.
May be requested to participate in special projects that impact Health Information Management. This includes but is not limited to, testing of software updates, support for new/modified functionality, regulatory preparedness, projects to improve quality of data in the electronic health record.
Required Minimum Experience: Two years health information management experience in an electronic health record environment or RHIA/RHIT eligible.
Preferred Qualifications: RHIA or RHIT
Required Minimum Education: High School Diploma or GED
AAMC offers a complete benefits package which includes medical, dental, vision, short and long term disability, life insurance, paid time off, tuition assistance, adoption assistance, employee assistance program and free parking.
Instructions for Resume Submission:
Please submit application/resume on-line.
Apply Online: http://www.aamccareers.org